1. Business customers and agreement
These Terms apply to individual real-estate agents and agencies buying Ryselist for business or professional use. By placing an order, buying an agency plan, creating or using a portal account, or otherwise using the Service, the customer agrees to these Terms and any order details shown at checkout or agreed in writing. If a person acts for an agency, that person confirms that they have authority to bind the agency. The Ryselist Privacy Policy, linked in the footer of this site, explains how personal information is handled.
2. The Service
Ryselist turns one phone walkthrough video and the property details supplied by the customer into a listing-media pack. The standard pack is edited property photos, written listing copy and, where the material is supplied or agreed, a floor plan (the “Deliverables”). A listing video is included only where the order or plan says so, and Ryselist does not produce finished social-media edits as part of the standard pack. The exact quantity, format, resolution, language and other inclusions are those shown at checkout, in the portal or in an agreed agency order form. Services outside that scope require separate agreement.
3. Portal accounts and access
Customers may access orders and Deliverables through the portal at app.ryselist.com/portal/login. Account information must be accurate and kept up to date. Login details are personal to the authorised user and must be kept secure. An agency is responsible for access given to its staff and for activity under its accounts. Please notify Ryselist promptly of suspected unauthorised access. We may require a password reset or temporarily restrict access to protect the Service or customer data.
4. Orders and customer cooperation
An order is accepted when Ryselist confirms it after receiving payment for that order. The customer must provide usable footage, accurate property details, clear instructions and any other requested materials. Ryselist may pause the timeline and ask for replacement footage or missing information if the inputs are incomplete, corrupted, unsafe to process or not reasonably suitable for the requested pack. A material change to the property, brief or inputs after work begins may be treated as a new order or charged separately.
5. Delivery timing and revisions
Ryselist aims to deliver a complete standard pack within 24 hours of receiving payment and all usable inputs. The portal starts that 24-hour turnaround clock when the first walkthrough upload completes and shows the status and due time. The 24-hour turnaround is a target, not a guarantee or service-level commitment. Timing can be affected by order size, footage quality, missing information, revision requests, service demand, technical issues or third-party providers. Ryselist will use reasonable efforts to communicate a material delay. Revisions to a delivered pack are unlimited: the customer can request specific changes in the portal, and Ryselist will re-send the work for review for as many rounds as it takes, at no extra fee. The customer should review Deliverables and report any clear production error promptly. A change to the property, brief or inputs after work begins is treated as a new order under section 4 rather than a revision.
6. Fees, plans and payment
Per-listing fees and agency-plan charges are payable upfront in the currency and at the price shown at checkout or in the agreed order form. The customer is responsible for applicable taxes unless the price states that they are included. Agency-plan billing periods, usage limits, included orders, renewal and cancellation terms are shown when the plan is purchased or agreed in writing. Payment providers process card and bank details under their own terms. Ryselist may pause new work or portal access for overdue or failed payments.
7. Cancellations and refunds
The customer may ask to cancel before Ryselist begins editing, processing or other delivery work. Once delivery work begins, the relevant per-listing fee is non-refundable because production capacity and processing costs have been committed. Fees for a completed or delivered order are non-refundable except where required by law or expressly agreed in writing. If Ryselist cannot complete an accepted order for reasons within its control, its remedy will be to re-perform the affected work or refund the fee paid for the undelivered part of that order. Ending an agency plan does not cancel or refund work already started.
8. Customer content and warranties
The customer keeps ownership of videos, photos, text, floor-plan material and other content it supplies (the “Inputs”). The customer warrants that it owns the Inputs or has all permissions needed to upload, copy, edit and use them; has authority from the owner or authorised representative to market the property; has obtained any required consent from people shown or heard in the footage; and that the Inputs and instructions do not infringe privacy, intellectual-property, confidentiality or other rights. The customer grants Ryselist a non-exclusive, worldwide, limited licence to host, copy, edit and process the Inputs only as needed to provide, secure and support the Service and meet legal obligations. That licence does not extend to training artificial intelligence models on the Inputs, whether by Ryselist or by its processing providers.
9. Accuracy, AI-assisted editing and disclosures
Ryselist may use automated and AI-assisted tools to edit images and video, prepare a floor plan and draft listing copy. The customer is responsible for checking the final pack before publication, including property facts, dimensions, layout, price, permit details and claims. A floor plan produced from footage or customer material is for marketing illustration and is not an architectural, engineering or measured survey. The customer must comply with applicable property-advertising rules and portal requirements, including any required disclosure of digitally enhanced, AI-edited or virtually staged media. Deliverables must not be used to conceal a material property fact or mislead a viewer.
10. Ownership of Deliverables
Once the relevant order is paid in full, the customer owns the final Deliverables created specifically for that order and may use, edit and publish them to market the relevant property. Ryselist retains ownership of its pre-existing software, production methods, prompts, workflows, templates, brand assets and general know-how. To the extent any of those background materials are embedded in a Deliverable, Ryselist grants the customer a perpetual, worldwide, royalty-free licence to use them only as part of that Deliverable. Third-party material, if any, remains subject to its own licence terms.
11. Marketing use requires consent
Ryselist will use a customer’s Inputs, Deliverables or before-and-after examples in its portfolio, advertising, case studies or social content only after receiving the customer’s explicit consent for that marketing use. This rule also applies where an example has been anonymised. Consent may be limited to specific assets or channels and may be withdrawn for future use by emailing hello@ryselist.com. Withdrawal does not make earlier authorised use unlawful, but Ryselist will stop new use within a reasonable period.
12. Acceptable use
The customer must not use the Service or Deliverables unlawfully or fraudulently; upload content that is unlawful, deceptive, defamatory, discriminatory, harmful or infringing; market a property without authority; impersonate another person; introduce malware; probe, disrupt or bypass security or usage controls; scrape or overload the Service; reverse-engineer the Service except where the law expressly permits it; resell portal access; or use the Service to develop or train a competing product. Ryselist may remove content or suspend access where reasonably necessary to address misuse, security risk or a legal request.
13. No outcome guarantee
Ryselist provides media-production services, not brokerage, valuation, legal, architectural or advertising-placement services. Ryselist does not guarantee that a listing will receive more views or enquiries, rank higher on a portal, attract more buyers, sell or rent faster, achieve a particular price or produce any other commercial result. Those outcomes depend on the property, price, market, agent activity, portal rules and other factors outside Ryselist’s control.
14. Service warranties and availability
Ryselist will provide the Service with reasonable care and skill. Except for that commitment and any rights that cannot lawfully be excluded, the Service is provided on an “as available” basis. Ryselist does not promise uninterrupted portal access, compatibility with every platform or that third-party services will always be available. Planned maintenance, security work or events outside reasonable control may interrupt the Service.
15. Limitation of liability
To the maximum extent permitted by law, Ryselist is not liable for indirect, incidental, special or consequential loss; lost profit, revenue, opportunity, goodwill or data; a portal’s rejection or removal of a listing; or loss caused by inaccurate customer Inputs, publication without customer review or use contrary to these Terms. Ryselist’s total aggregate liability arising from an order is limited to the fees actually paid to Ryselist for that order. For a claim relating only to an agency plan and not a particular order, the cap is the plan fees paid in the three months before the event giving rise to the claim. Nothing in these Terms limits liability for fraud, wilful misconduct or any liability that cannot legally be limited.
16. Customer responsibility and indemnity
The customer is responsible for its publication and use of the Inputs and Deliverables. To the extent permitted by law, the customer will indemnify Ryselist against third-party claims, losses and reasonable costs arising from the customer’s breach of section 8, unlawful or misleading property marketing, or use of the Service or Deliverables in breach of these Terms. Ryselist will notify the customer of a covered claim and allow reasonable participation in its defence.
17. Suspension and termination
Either party may end an agency plan by written notice in line with the notice period shown in the plan or order form. If no period is stated, either party may give 30 days’ written notice. A one-off order ends when the Deliverables are supplied and all fees are paid. Ryselist may suspend or terminate access immediately for material breach, non-payment, unlawful use or a serious security risk. Termination does not erase fees already due or other accrued rights. Unless the parties agree otherwise, accepted orders already in progress will be completed and paid for; if Ryselist ends service without customer breach and cannot complete an outstanding order, Ryselist will refund the fee paid for the undelivered part.
18. Changes to these Terms
Ryselist may update these Terms to reflect changes to the Service, providers, business practices or law. The updated Terms will be posted on this page with a new last-updated date. Ryselist will give reasonable notice of material changes by email or through the Service. Changes apply prospectively from the last-updated date shown at the top of this page. Continued use after that date means the customer accepts the updated Terms; if the customer does not agree, it should stop placing new orders and end any agency plan in accordance with section 17.
19. Governing law and courts
These Terms and any non-contractual dispute arising from them are governed by the laws of the State of Delaware and applicable United States federal law, without regard to conflict-of-law rules. The state and federal courts located in Delaware, United States, have exclusive jurisdiction, except where a law that cannot be waived requires otherwise. Before starting formal proceedings, each party will use reasonable efforts to resolve the dispute through good-faith written discussions.
20. General terms
Neither party is liable for delay caused by events beyond its reasonable control, but payment obligations already due are not excused. The customer may not transfer an order, plan or account without Ryselist’s written consent; Ryselist may transfer these Terms as part of a genuine business reorganisation or sale. If any provision is unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. These Terms, the applicable order details and any signed agency order form are the entire agreement for the Service; if they conflict, a signed order form takes priority for that order.
Contact
Belvair AI LLC · Delaware, United States · hello@ryselist.com
